Terms and Conditions – Fascano

Last updated January 14, 2026

These Terms and Conditions constitute a legally binding agreement governing the use of the Fascano platform by restaurants and end users. By using the platform, you acknowledge and agree unconditionally to all terms stated below.

1. Definitions

Fascano: An integrated technology platform for managing restaurants, orders, delivery, Point of Sale (POS), and Enterprise Resource Planning (ERP) systems.

Restaurant / Business User: Any commercial entity using the platform to manage its operations.

End User: Any individual placing orders through restaurants using the Fascano platform.

Services: All current and future systems and features.

Third Party: Any external service provider integrated with the platform.

2. Scope of Application

These Terms apply to all users globally and from any location, without geographical limitation.

3. Acceptance and Legal Binding

Creating an account or using the platform constitutes explicit and legally binding acceptance of these Terms without reservation.

4. Nature of Fascano’s Role

Fascano is a technology platform provider only and is not:

  • A food seller.
  • A delivery company.
  • A medical or nutrition authority.
  • An accounting or tax entity.

Fascano is not a party to any contractual relationship between restaurants and end users.

5. Accounts and Security

The restaurant bears full responsibility for:

  • Accuracy of data.
  • Account security
  • User management.

Fascano shall not be liable for misuse or negligence.

6. Orders, Food, and Delivery

The restaurant is solely responsible for:

  • Food quality and safety.
  • Compliance with health regulations.
  • Pricing and offers.
  • Delivery and delivery times.

Fascano bears no liability in this regard.

7. End Users

The contractual relationship exists directly between the restaurant and the end user.

Fascano is not responsible for:

  • Customer complaints
  • Disputes.
  • Refunds or compensation.
  • Health or financial damages.

Fascano bears no liability in this regard.

8. Nutrition Services Disclaimer

All nutrition information displayed is:

  • Indicative only.
  • Not intended for medical use.
  • Refunds or compensation.
  • Health or financial damages.

Fascano does not provide medical or dietary advice.

The restaurant and end user bear full responsibility for dietary decisions.

9. POS, ERP, and Reports

Reports rely on data entered by restaurants.

Fascano is not responsible for:

  • Accounting errors
  • Management decisions.
  • Financial losses.

10. Third-Party Services

Use of third-party services is at the user’s own risk.

Fascano is not responsible for:

  • Payment failures
  • Service outages.
  • Data loss.
  • Third-party disputes.

11. Indemnification

The restaurant agrees to indemnify and hold Fascano harmless from any legal claims, damages, or losses.

Fascano is not responsible for:

Fascano is not responsible for:

  • Payment failures
  • Service outages.
  • Data loss.
  • Data loss.

12. Subscriptions and Pricing

Subscriptions may be monthly or annual.

Fascano reserves the right to modify pricing upon notification via email.

Continued use constitutes acceptance.

13. Amendments

Fascano may amend these Terms at any time.

Users will be notified via email.

Failure to object within seven (7) days constitutes final acceptance.

14. Suspension or Termination

Fascano may suspend accounts for non-payment or violation after electronic notice and a 48-hour grace period.

In cases of repeated violations or serious misuse threatening system security, Fascano may terminate service immediately without prior notice.

15. Disclaimer

The platform is provided “as is” without warranties.

Fascano is not liable for indirect damages, data loss, or service interruption.

16. Limitation of Liability

Fascano’s total liability shall not exceed the subscription fees paid during the last three (3) months.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Sultanate of Oman.

Any dispute shall first be attempted to be resolved amicably within thirty (30) days.

Failing such resolution, exclusive jurisdiction shall lie with the competent courts of Muscat.

18. Data Protection Clause

The platform applies reasonable commercial efforts to protect stored data.

The restaurant acts as the Data Controller, while Fascano acts solely as the Data Processor.

The restaurant is responsible for obtaining all required user consents.

Fascano shall not be liable for data breaches resulting from user negligence.

19. Final Clause

The restaurant and user acknowledge that use of the platform is at their own legal, commercial, and financial risk, and Fascano is fully indemnified from any current or future liability.

الشروط والأحكام | Fascano